Street View Together
Refund policy
These rules apply when paid checkout is available. Trying a free store preview is not a purchase.
Last updated
14 days for eligible unused purchases
You can request a change-of-mind refund for an eligible unused purchase within 14 calendar days of the relevant payment. For a membership, the relevant payment is the charge for the billing period you want refunded. For a one-time item or set, it is that purchase's payment.
An unused membership period has no delivered paid play session used from that period. A cosmetic, toy or set is unused when none of the purchased items has been equipped or used in a game. Store previews do not count as use. The 14-day window starts with the payment, not the preview.
Send your request within the window using the contact below. We review the purchase and available usage information manually; this page does not create an automatic refund or an in-game refund decision.
When paid play sessions have been used
Once you use a paid play session from a billing period, that period is not eligible for an ordinary change-of-mind refund under this voluntary policy. For subscribers, both regular play and Daily can use the paid allowance; using either counts when it spends that period's paid sessions.
A technical reservation or failed load alone is not proof that a paid play session was delivered. We review service-failure and billing cases separately. Do not assume that signing out, clearing browser data or leaving a game resets purchase or usage records.
Billing problems and your rights
The 14-day window and used-purchase rules do not limit statutory rights or refunds approved by Lemon Squeezy. Billing errors, duplicate charges, undelivered purchases and service failures remain reviewable even if a change-of-mind request would be outside this voluntary policy.
Mandatory rights depend on the applicable law and circumstances. Initial use does not by itself extinguish every consumer remedy. Lemon Squeezy can make refund decisions under its own buyer terms. We continue to honor verified provider refunds and disputes.
How to request a refund
Email ahmedhossamdev1@gmail.com with the account email used for the purchase, the order or receipt reference, the item or billing period, and what happened. You can also use Lemon Squeezy's support options linked from your receipt.
Do not send your password or complete payment-card details. We may ask for enough information to locate the purchase and verify the request. Approved payments are refunded through the payment provider; the provider and your payment method determine processing time. We do not promise a fixed number of processing days.
Cancelling future renewals
Cancelling a membership stops future renewals according to its billing status. It does not automatically refund an earlier charge. Access through the already paid period remains subject to its allowance, expiry and any refund of that period.
Use the billing portal offered in your account or receipt when available. If it is unavailable or a cancellation appears not to have applied, contact support promptly.
What happens after a refund
A refund can revoke the item or paid coverage supplied by the affected order, including items supplied by a refunded set. A separately valid purchase or grant is not removed merely because another order is refunded. Restored access depends on verified purchase records, not on a receipt screenshot alone.